

Retail Experience Stages A Comeback
It’s not that experience ever stopped being important at retail But let’s face it, there were other things to think about — especially safety and staying in stock — when the world first turned upside from the pandemic. That’s how my latest published column for Drug Store News begins. As I say in the piece, now it seems shoppers want it all, and food and drug retailers need to be prepared to offer new experiences in addition to everything else. The column explains how retailer