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May 6, 2020

For food and drug retailers, the future will be influenced not only by new economic realities, but also by lessons we learned in real-time during the COVID-19 crisis.

These lessons range from imperatives for preparedness to new ways of interacting with consumers and com...

January 3, 2020

Retail is changing so quickly that it’s not easy to make predictions. It’s even harder to make predictions that are actionable.

Here are five actionable forecasts that I made in my recent blog post for Drug Store News. You can read excerpts below, and the full article h...

April 21, 2019

There's something about the topic of pets that has universal impact for retailers. 

Here's how I put it in my latest published column for Drug Store News: 

"Pet is now more than a category. It’s a topic that connects to consumers so viscerally that its power has gone wel...

November 13, 2018

At first blush, my latest column for Drug Store News is about baseball.

However, baseball season recently ended for 2018. So you’re probably wondering, why am I writing about baseball now?

That's because this column is also about retail and marketing. The piece reviews t...

June 21, 2018

Can brand packaging design be displayed as high art?

The answer is definitely yes. 

That's what happened recently at a New York City gallery  "pop-up exhibit."

The best examples of private brand design were honored by My Private Brand, which presented its annual Vertex Aw...

January 18, 2018

Retail pharmacists have earned the trust of consumers.

However, they need to overcome numerous hurdles in order to provide even more one-on-one patient care.

It's an important topic that contains valuable lessons for a range of retailers that operate pharmacies.  I recen...

May 16, 2017

In this era of industry mergers, many retailers are acquiring other retailers. In a number of cases that leads to decisions on whether to keep multiple store banners in the same market, or to retire one or more of them.

I was recently quoted in a Washington state news a...

April 21, 2017

The food industry is facing a lot of questions. How to address the needs of Millennials? How to communicate great value to customers? What strategies are best on the digital front?

My recent article for Drug Store News looks at seven big ideas that emerged from the FMI...

March 1, 2017

Even the biggest search engine company has to search sometimes.

Google needed a solution to help foster employee wellness and collaboration across its global network of locations.

You can read about the solution it found in my latest blog post for Drug Store News, called...

November 1, 2016

If you’re someone who likes change, you’ll love the latest directions of the food and retail industries. In recent months disruption has been upending the traditional ways we view this business. Here are a few examples:

1. Pure-play online retailers are now eyeing physi...