Retail pharmacists have earned the trust of consumers.
However, they need to overcome numerous hurdles in order to provide even more one-on-one patient care.
It's an important topic that contains valuable lessons for a range of retailers that operate pharmacies. I recently wrote a piece about it for Drug Store News.
As I said in the piece, there’s no single magic bullet for enabling patient-facing care in community-based pharmacy, but there are proven strategies to make substantial progress.
You can read my piece on this topic by clicking on this link.